Client Results · Anonymized to Protect Client Privacy

What happens when your IT partner treats your mission like theirs.

Real engagements from McHenry and Lake Counties. Names withheld — our clients serve vulnerable populations, and we protect their privacy the way we protect their data. References available on request.

Behavioral health nonprofit escapes break-fix — and passes its insurance review

Counseling Center · ~50 Staff · HIPAA-Covered
The challenge

A multi-site counseling center was paying a provider hourly for reactive fixes. No MFA on remote access, backups that had never been test-restored, and a HIPAA risk assessment years out of date — just as their cyber-insurance carrier tightened its questionnaire. IT costs swung unpredictably month to month.

What we did
  • Structured onboarding + 90-day stabilization plan
  • Blackpoint MDR, IronScales, and EDR on every endpoint
  • MFA enforced organization-wide
  • Documented HIPAA security risk assessment & signed BAA
  • Moved to one flat, all-inclusive per-seat rate
The outcome
  • Cyber-insurance renewal passed with no follow-up questions
  • Ticket backlog cleared within the first 90 days
  • Predictable monthly IT line item the finance committee approved on sight
  • Monthly security report now goes straight to the board

School gets morning-ready classrooms and a quiet school year

PreK–12 School · ~30 Staff
The challenge

Classroom and assistive devices failed unpredictably, and repairs waited on a provider that scheduled around its own calendar. Student records lived in systems no one had security-reviewed. A teacher with a free period had become the de facto IT department.

What we did
  • Device inventory and proactive monitoring across classrooms
  • Priority response lane for instructional & assistive technology
  • Access controls and encryption around student records
  • Infrastructure projects moved to summer and break weeks
  • Staff onboarding workflow for each new school year
The outcome
  • No unplanned classroom-hours disruption through the school year
  • Teachers out of the repair business and back in the classroom
  • Documentation the administration can show the board and districts
  • Major upgrades completed over break — invisible to students

Community nonprofit turns an unpredictable IT budget into one defensible line item

Human Services Nonprofit · McHenry County
The challenge

Donor data sat behind consumer-grade antivirus. Software licenses had accumulated for years without review, funder questionnaires were getting harder to answer, and every hardware failure was an unbudgeted emergency.

What we did
  • Free security assessment surfaced exposure their prior provider never mentioned
  • Full security stack deployed under the flat nonprofit rate
  • License audit and nonprofit discount review
  • Multi-year hardware refresh plan aligned to grant cycles
  • Quarterly business reviews with leadership
The outcome
  • Software spend reduced through discounts and cut licenses
  • Security questionnaires answered from a standing document set
  • Technology budget presented to the board in one page — and approved
  • Program staff no longer double as tech support

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