Real engagements from McHenry and Lake Counties. Names withheld — our clients serve vulnerable populations, and we protect their privacy the way we protect their data. References available on request.
A multi-site counseling center was paying a provider hourly for reactive fixes. No MFA on remote access, backups that had never been test-restored, and a HIPAA risk assessment years out of date — just as their cyber-insurance carrier tightened its questionnaire. IT costs swung unpredictably month to month.
Classroom and assistive devices failed unpredictably, and repairs waited on a provider that scheduled around its own calendar. Student records lived in systems no one had security-reviewed. A teacher with a free period had become the de facto IT department.
Donor data sat behind consumer-grade antivirus. Software licenses had accumulated for years without review, funder questionnaires were getting harder to answer, and every hardware failure was an unbudgeted emergency.
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