Everything prospective clients ask us in the first meeting — answered here so you can walk in already knowing where we stand.
One flat rate per seat, per month — all-inclusive. That covers unlimited remote and on-site support, the full security stack (24/7 managed detection & response, endpoint protection, email security), cloud backup, staff training, compliance documentation, and your monthly and quarterly reporting.
No tiers, no security add-ons, no after-hours surcharges, no per-ticket fees. Nonprofits receive our dedicated flat nonprofit rate. If your headcount doesn't change, neither does your invoice.
Probably not — and this is where we differ from most MSPs in the area, who formally target organizations of 25 employees and up. We happily serve mission-driven organizations well under that line, with the same security stack and the same owner-level attention as our largest clients. Our sweet spot runs from small teams up to about 150 seats.
Yes — on day one, without being asked twice. We also help review BAAs across your other vendors and perform the annual HIPAA security risk assessment as a standard part of service for covered entities. If a prospective IT provider hesitates on this question, keep looking.
Urgent, work-stopping issues get an immediate response; standard requests are handled the same business day. Security events are different: our 24/7 managed detection team responds to threats in minutes, around the clock, whether or not anyone at your organization is awake to report them.
No. We start with what you have, secure it, and build a multi-year refresh plan around your budget and grant cycles. Replacements happen when they make sense for you — never to hit a vendor quota.
We handle the transition — including the awkward parts. See our 30-day switching playbook for the full week-by-week process. Your old service stays live until the new one is verified, so there's no gap and no downtime.
We earn the relationship monthly. Agreement terms are straightforward, exit provisions are fair, and we'll walk you through every clause before you sign — because we've read the other guys' contracts, and someone should be on your side of the table.
We're based in Lake in the Hills, Illinois and serve McHenry and Lake Counties on-site — Crystal Lake, Woodstock, McHenry, Algonquin, Grayslake, Gurnee, Waukegan, Libertyville, and the surrounding communities. Remote support covers your staff anywhere.
We publish the stack: Blackpoint MDR for 24/7 detection and response, Emsisoft endpoint protection, IronScales email security, encrypted Microsoft 365/Google Workspace backup, and Atera for monitoring and patching. No mystery software, no white-labeled shelfware.
Documented processes, honest communication, and follow-through. Every engagement runs on checklists and plans — onboarding, 90-day stabilization, quarterly reviews — because that's how you operate when failure isn't an option. It also means we never leave a client behind: if we're not the right fit, we'll tell you and point you somewhere honest.
Our free IT security assessment gives your leadership a plain-English report on your risks, your compliance gaps, and exactly what it would cost to fix them. No obligation, no jargon.